SHIPPING & RETURNS
SHIPPING POLICY
Welcome to Natural Beauty Hair Products! We are dedicated to ensuring that your orders are shipped promptly and with care. Our shipping methods are designed to deliver your natural beauty hair products safely and efficiently. We aim to provide the best packaging to protect your purchase while keeping the costs reasonable for you.
If you have any questions about our shipping policy, please feel free to contact us for more information.
We want you to have a great experience with us!
RETURN & EXCHANGE POLICY
At Natural Beauty Hair Products, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your natural beauty hair products, we offer a straightforward return and exchange policy. We believe in building trust and confidence with our customers, and our return policy is designed to ensure you can shop with peace of mind.
If you have any questions about our return and exchange policy, please feel free to contact us for more information. Your satisfaction is our priority!
Returns & Exchanges
We want you to be completely satisfied with your purchase from Natural Beauty Hair Products.
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Eligibility: We accept returns or exchanges for unused and unopened products within 14 days of delivery.
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Damaged or Defective Items: If your product arrives damaged or defective, please contact us immediately at info@naturalbeautyhairsalon.co.uk with your order number and a photo of the item. We will arrange for a replacement or a full refund, including shipping costs.
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Return Process: To initiate a return, please contact us at info@naturalbeautyhairsalon.co.uk with your order number and the reason for the return. The customer is responsible for the return shipping costs for non-defective items.
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Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
Note: For health and hygiene reasons, products that have been opened or used typically cannot be returned unless they are defective.